Data we collect
When you register
- Email address or phone number
- Display name (optional)
- Passwords are stored as Argon2id hashes, not as plain text
- IP address, user agent, device/install ID and app version for sign-in, security and service operation; approximate location may be derived from IP
When you pay
- Card details are not stored by Pyra — they are sent directly to the payment provider (VNPay, MoMo, or ZaloPay)
- Pyra stores the payment provider, transaction ID, amount, and status for reconciliation
When you play
- Session log: start/end time, assigned GPU rig, region, codec, bitrate, and ping
- Game saves and other files you create or store on the CloudPC may be retained on your machine or in backups when your plan supports persistence
- Stream telemetry: FPS and packet loss (aggregated and not tied to content)
What Pyra does NOT do
- Does not sell data to third parties — including game publishers
- Pyra does not continuously record session video. Authorized staff can request a still image of the CloudPC desktop for technical support or troubleshooting; the request is audited. The image is temporarily held on the server, removed when retrieved, and unclaimed results are pruned after one minute
- Product diagnostic events do not contain game-save contents, in-game chat, typed text, microphone audio or desktop images
- Does not analyze gameplay to target ads
Sign-in and tracking
The web app currently keeps access and refresh tokens in the browser's local storage to preserve your sign-in. Pyra does not install Facebook Pixel or Google Ads tracking. Product diagnostics are optional and off by default; data is sent only when you enable it in Settings. Events contain only step names, states, and required technical codes — never email, tokens, game content, or raw errors.
Your rights
- Edit: change your display name and password in Settings
- Delete: request account deletion in Settings
- View or export data: contact privacy@pyra.gg; self-service JSON export is not yet available
- Change email: self-service changes are not yet supported; contact support
Data storage
Data is processed on infrastructure and by service providers configured by Pyra. Account data is retained to operate your account; session and security records are used for service operation and incident investigation. CloudPC files and backups follow your plan and the retention state shown in the service. Account deletion is available in Settings; associated data is removed subject to operational deletion procedures and any records legally required to be retained. Payment data needed for reconciliation is retained separately. Contact privacy@pyra.gg for current storage locations and the retention details applicable to your account.
Children
Pyra is not intended for children under 13. If we discover an account belonging to someone under 13, it will be deleted immediately and any unused subscription refunded in full.
Contact
For personal-data requests, email privacy@pyra.gg. Pyra responds within 7 business days.